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QUESTIONS, ANSWERED

Let’s make it clear.

The essentials about Easywan and how it works.

For a guided introduction to documents, designs and the waitlist, read the Easywan guides.

23 answers

How does the website waitlist work?

Enter your name and email, then confirm the new registration using the email we send. Country and product-news consent are optional. Joining the waitlist does not create a mobile account or guarantee an early-access date. Confirmation links expire after 24 hours.

What happens when I enter an email that is already on the waitlist?

A confirmed address receives the message that it is already on the waitlist. A pending address is told that confirmation is still needed. Submitting the form again does not create another registration or send another confirmation or welcome email. The form displays registration status without sign-in; it does not return subscriber names or other account details.

How do I request another confirmation email?

Use the separate Send confirmation email control below the registration form. Check your inbox and spam folder for the latest message. Resends are limited to once per address every 20 minutes and three requests per connection per hour. Confirmed, unsubscribed and suppressed addresses are not sent inappropriate confirmation emails.

How can I unsubscribe or change my email preferences?

Use the preference or unsubscribe link in a waitlist email to stop optional product news or all waitlist and launch messages. For help or a request to remove waitlist records, contact support@easywan.app. Mobile account deletion and website waitlist preferences are separate.

What are the planned template and My Documents updates?

The planned template-first experience lets you browse and preview designs before entering details, then customize supported colours and fonts. My Documents is planned to organize saved work with search, categories and clearer document actions. Multi-document PDF and ZIP exports are also planned. Exact options depend on each released builder and device; the Guides explain the release boundaries.

When will Easywan be available?

Easywan is preparing for its official release on Android phones and tablets, iPhone and iPad. Join our waitlist for launch announcements and important updates.

How do I delete my Easywan account?

Export anything important, then open Profile and choose Delete account. You need internet access and a sign-in from the last 10 minutes. Type DELETE MY ACCOUNT and confirm. See the Account deletion page for cloud cleanup, receipt links and copies on other devices.

What should I check before sharing a QR code?

Scan the result and check the full destination or encoded content before printing or sharing. A code may reveal contact details or Wi-Fi credentials to anyone who scans it. Never treat a QR code as encryption.

Can I turn images into a PDF?

Use the supported Images to PDF workflow in the mobile app. Review image order, page orientation and readability before exporting. Keep original images until you have checked the exported file.

What will I need to use Smart AI?

Smart AI needs an internet connection and your consent. Availability and usage allowances will be explained when Easywan launches. You can also write and review documents yourself.

Which devices will Easywan support?

V1 is designed for iPhone, Android phones, iPad and Android tablets. Store availability will be announced on the download page.

Can I create documents on this website?

Document creation is part of the mobile app. This website introduces Easywan, provides help and lets you check receipt verification references.

Can I work offline?

Easywan is built around local-first drafting. Cloud sync, Smart AI and official receipt issuance require an internet connection. Review sync status before changing devices.

What can I create?

Receipts, invoices, CVs, letters, letterheads and business cards. Certificate designs, ID cards for schools, organizations and events, and invitation designs are also part of the planned mobile app lineup. You can also scan documents, extract text, work with PDFs and create or scan QR codes.

Will Easywan include certificate, ID-card and invitation designs?

Yes. All three are included in the planned mobile app lineup for Android phones and tablets, iPhone and iPad. Certificates cover achievements and recognition; ID cards are for schools, teams, organizations and events; invitations are for events and personal occasions. The builders are being prepared for release. Available designs and export options will be confirmed at release.

What is Smart AI?

Smart AI is Easywan’s built-in productivity assistant, designed to help you prepare documents, improve writing and understand features. You review suggestions before applying them. It needs internet access.

Does Smart AI generate logos or images?

No. Image and logo generation are outside the V1 scope.

What does receipt verification prove?

It checks the current Easywan issuance record. It does not independently prove payment or certify the legal identity of a business.

Why does my receipt say it is not server-finalized?

A local draft has not received an official receipt number from the server. Reconnect and finish the receipt in Easywan. Local exports are not proof of official issuance.

Can I change an issued receipt?

Issued financial content is locked. Check the receipt status or use the supported void action. Create a new draft for a correction instead of rewriting the issued record.

What should I do if export or scanning fails?

Check camera or photo permissions, available device storage and the selected file destination. Try a smaller document. Keep the original before deleting or reinstalling the app.

Why does account sign-in fail?

Check your connection, confirm your email where required and use the same provider you used to register. Never send your password or verification code to support.

Will Easywan have a subscription?

The initial mobile release is planned to be free. Future subscription tiers have not been finalized. No billing or paid plan is available through this website.