This document describes the current implementation and proposed service terms. It is not yet an effective launch policy. The in-app flow and deletion policy are verified. The support inbox is active. Assisted deletion and backup-retention disclosure still require validation before store submission.
Before you delete
Export documents and records you need to retain. Check any business or legal recordkeeping obligations before deleting your account. Deletion cannot be undone through the app. Uninstalling Easywan or signing out does not by itself delete your cloud account.
You need an internet connection and recent authentication. If you are signed out, sign in using the same account and provider. Never give a support person your password or sign-in codes.
Delete in the mobile app
In the documented mobile version, open Profile and choose Delete account. Navigation labels may change in a later release; contact support when the documented option is unavailable. Read the explanation about cloud documents, business data, stored files, receipt verification and local data. Sign in again if your authentication is more than 10 minutes old.
Type DELETE MY ACCOUNT exactly into the confirmation field, then choose Permanently delete my account. The app reports either Account deleted or Deletion in progress. In the latter case, the account is locked and background cleanup retries until it completes. Do not interpret acceptance of a request as instant deletion of every stored copy.
What the account workflow removes
The workflow removes the account’s cloud documents and business records, customer and product/service records, owned stored files, private receipt records and verification records, sessions and push registrations, and finally the authentication account. Linked account data is removed through the existing backend cleanup process.
This device’s account-scoped app data and saved Smart AI history are cleared as part of the supported flow. Unclaimed local legacy data and files stored outside that account boundary may need separate removal. Other devices, especially ones kept offline, may retain local copies; clear their local app data separately.
What happens to receipt links
The approved policy deletes private receipts rather than retaining a public verification archive. Once the verification records are removed, an old reference no longer confirms the receipt and the current lookup returns Not found. It does not publicly identify account deletion as the cause.
A PDF or image already exported may still exist, but its old verification reference does not remain valid merely because the file exists. Tell recipients when a record needs to be replaced or corrected.
Copies and limited retained records
Copies in your Photos or Files app, device backups, emails, printed records and files already shared with other people are outside the cloud deletion workflow. Remove copies you control and contact recipients where appropriate. Easywan cannot recall someone else’s copy.
Minimal security and account audit entries can remain with the account actor reference removed. Current scheduled cleanup removes account audit entries older than 365 days and completed deletion-job records after 30 days. These records are not an archive of private document content. Provider backup expiry and any additional legally required retention must be confirmed in the final Privacy Policy.
Waitlist and email preferences
A website waitlist registration is separate from a mobile account. Deleting a mobile account does not automatically unsubscribe its email address from the waitlist. Use the preference or unsubscribe link in a waitlist email to stop optional promotions or all waitlist and launch messages.
To request removal of waitlist records or help with a preference link, contact support@easywan.app. Unsubscribing stops the selected communications; it does not itself erase every delivery, consent or suppression record. Necessary suppression records help prevent further unwanted sending.
Request help outside the app
If you cannot access the app, email support@easywan.app to initiate an account-deletion request. Use the subject Account deletion request and identify the account email or reference; include no password, sign-in code or private document. Ownership verification will be needed before an account is removed.
Opening an email link starts a message in your email application; send it to initiate the request. Reading this page does not submit a request or delete your account. The complete assisted-deletion process still requires end-to-end validation before store submission.
Contact Easywan
For help or a privacy request, email support@easywan.app. Do not include passwords or sign-in codes.