This document describes the current implementation and proposed service terms. It is not yet an effective launch policy. Support is available at support@easywan.app; general inquiries go to info@easywan.app. Operating hours, response expectations and escalation procedures still require confirmation.
What support covers
Easywan support is intended for account access, document workflows, export, scanner and PDF tools, QR codes, sync, receipt-verification issues and Smart AI availability. The Help centre and Guides provide practical starting points. They also explain the planned certificates, ID cards, invitations, template selection and My Documents updates. Availability depends on the released mobile version; account deletion has a dedicated page.
Support cannot certify that your records satisfy local tax or legal requirements, independently prove a payment or promise recovery of a draft that exists only on a lost device.
How to report a problem
Describe what you were trying to do, the steps that caused the issue, your device type, operating-system version and Easywan app version. Include the exact error message if it contains no private information. Mention whether a problem repeats and whether a connection is available.
Start with a description, not a document attachment. If a screenshot is needed, remove customer details, financial information, QR secrets and private text. Never send passwords, sign-in codes, payment-card information or API keys.
Account and privacy requests
Use the same account email or a safe account reference when seeking account help. Support may need proportionate ownership verification before making changes. Requesting help does not grant blanket permission to inspect private documents.
For deletion, export needed files first and follow the Account deletion page. For access, correction or another privacy right, explain the request by emailing support@easywan.app. The relevant legal response obligations apply separately from general support targets.
Security and urgent issues
For a suspected account compromise, secure your email and sign-in provider, change credentials where supported and contact the official support channel. Avoid publishing a vulnerability or including another person’s private information in a public report.
A formal security reporting and escalation process must be confirmed before launch. Easywan support is not an emergency service and does not promise real-time monitoring.
Responses and service boundaries
Support is available at support@easywan.app, with general inquiries at info@easywan.app. Published operating hours and guaranteed response times have not been established. A contact button opens your email application; it does not automatically send a request or guarantee delivery.
Keep your original files while troubleshooting. Do not uninstall the app, clear storage or delete an account to fix an export or sync issue until you have checked local data and retained what you need.
Contact Easywan
For help or a privacy request, email support@easywan.app. Do not include passwords or sign-in codes.